This job ad has been posted over 90 days ago...
Customer Service Manager (logistics)
at
RRC Consulting
in Shanghai
As Customer Service Manager (logistics) you will take up responsibility for the following tasks:
• Receiving and maintaining customer references on the quality of dry and bulk cargo delivery / on the quality of assembly, packaging;
• Receipt and management of warehousing requests for product quality / packaging / delivery;
• Appeals statistics preparation and analysis;
• Preparation and control of activities aimed to reduce customer appeals in quantity / cost;
• Control of corrective measures aimed to reduce the number of incoming claims;
• CRM database maintain and update;
• Testing and commissioning of CRM improvements aimed to improve and increase the efficiency of the service;
• Claim payment control on the basis of analytics. Receipts registration.
CANDIDATE REQUIREMENTS:
• Higher education (chemical / petrochemical as an advantage);
• From 3 years in production companies as a Customer Service Manager in Logistics, in the petrochemical industry as an advantage
• Languages: English (advanced), Chinese (advanced), other European languages as an advantage.
We are offering to our future colleague:
- Salary plus annual bonus;
- Individual development plan, a coach for the probation period.
- Team of strong professionals, managers and team leaders who share their experience.
• Receiving and maintaining customer references on the quality of dry and bulk cargo delivery / on the quality of assembly, packaging;
• Receipt and management of warehousing requests for product quality / packaging / delivery;
• Appeals statistics preparation and analysis;
• Preparation and control of activities aimed to reduce customer appeals in quantity / cost;
• Control of corrective measures aimed to reduce the number of incoming claims;
• CRM database maintain and update;
• Testing and commissioning of CRM improvements aimed to improve and increase the efficiency of the service;
• Claim payment control on the basis of analytics. Receipts registration.
CANDIDATE REQUIREMENTS:
• Higher education (chemical / petrochemical as an advantage);
• From 3 years in production companies as a Customer Service Manager in Logistics, in the petrochemical industry as an advantage
• Languages: English (advanced), Chinese (advanced), other European languages as an advantage.
We are offering to our future colleague:
- Salary plus annual bonus;
- Individual development plan, a coach for the probation period.
- Team of strong professionals, managers and team leaders who share their experience.
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Published at 13-Feb-2019
Viewed: 5024 times
Viewed: 5024 times