This job ad has been posted over 90 days ago...
Quality Assurance Supervisor
at
HelloCareer
in Shanghai
About Company:
The employer founded in 1999 and its headquartered in
Shanghai, China. Now it has more than 30,000 employees worldwide, is: China’s leading travel services provider:
- Ranked No. 1 among China travel groups in 2015
- Covering over 50% of the online travel service market share
- The 2nd largest global online travel services company in terms of market value
- China’s largest domestic travel services company
Core Responsibilities:
1.Responsible for collecting quality assurance reports of each language team.
2.Ensure the truth and accuracy of QA reports
3.Responsible for the output of QA related reports
4.Timely feedback to QC on problems found in quality inspection and calibration.
5.Collect and report the problems of service team, and raise suggestions for improvement
or rationalization.
6.VOC reports on a daily basis.
7.Raise suggestions to training team regularly and assist in follow-up of training
effectiveness.
8.Participate in creating the QA/QC standards and continuously optimize them according
to business requirements.
9.Refine service terminology, skills, scripts, and collect excellent recordings to reserve
materials for training team.
10.Complete other work assigned by line managers.
Key Qualifications and Experience
11.College degree or above.
12.Good capability of English/Cantonese/Japanese/Korean in listening, speaking, reading
and writing skills, as well as English or Chinese language skills.
13.More than 2 years’ experience in call center or quality control, flexible policies for
outstanding ones.
14.Good data analysis and operation ability, and able to independently work out and
process all kinds of analysis reports.
15.Good communication skills, execution and pressure resistance.
16.Good at logical thinking and judgment.
17.Be conscientious and responsible, and good spirit of collaboration.
The employer founded in 1999 and its headquartered in
Shanghai, China. Now it has more than 30,000 employees worldwide, is: China’s leading travel services provider:
- Ranked No. 1 among China travel groups in 2015
- Covering over 50% of the online travel service market share
- The 2nd largest global online travel services company in terms of market value
- China’s largest domestic travel services company
Core Responsibilities:
1.Responsible for collecting quality assurance reports of each language team.
2.Ensure the truth and accuracy of QA reports
3.Responsible for the output of QA related reports
4.Timely feedback to QC on problems found in quality inspection and calibration.
5.Collect and report the problems of service team, and raise suggestions for improvement
or rationalization.
6.VOC reports on a daily basis.
7.Raise suggestions to training team regularly and assist in follow-up of training
effectiveness.
8.Participate in creating the QA/QC standards and continuously optimize them according
to business requirements.
9.Refine service terminology, skills, scripts, and collect excellent recordings to reserve
materials for training team.
10.Complete other work assigned by line managers.
Key Qualifications and Experience
11.College degree or above.
12.Good capability of English/Cantonese/Japanese/Korean in listening, speaking, reading
and writing skills, as well as English or Chinese language skills.
13.More than 2 years’ experience in call center or quality control, flexible policies for
outstanding ones.
14.Good data analysis and operation ability, and able to independently work out and
process all kinds of analysis reports.
15.Good communication skills, execution and pressure resistance.
16.Good at logical thinking and judgment.
17.Be conscientious and responsible, and good spirit of collaboration.
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Published at 17-Dec-2019
Viewed: 6407 times
Viewed: 6407 times