This job ad has been posted over 90 days ago...
CUSTOMER SERVICE SPECIALIST
at
Shanghai Shituo Company Limited
in Shanghai
JOB MISSION
▪ Provide full administrative assistance to Sales and General manager;
▪ Full management of the sales and customer-service administration
RESPONSIBILITIES
Not limited to:
▪ Responsible for the daily follow up of customer needs and communications including inquiries and order processing, export documents and billing;
▪ Work closely with other relevant functional departments to assure customer satisfaction and on-time deliveries;
▪ Regularly update customers with the progress of their orders;
▪ Prepare and issue export documents in compliance with rules and regulations in practice;
▪ Monthly reports to management such as customers' sales reports and credit balance sheets;
▪ Maintain and well organize customer data regularly;
▪ Pro-actively solve issues that may arise;
▪ Collect all necessary information from other departments to assure the process according to customers’ requirement yet within the company's allowances and rules;
▪ Perform periodic reports on sales statistics, accounts receivables, customers' ordering behavior…etc.
▪ Work closely with other departments to constantly improve the company's image and customer satisfaction.
QUALIFICATIONS AND REQUIRED EXPERIENCE
▪ Experience in an international trading environment is a big plus;
▪ Proficiency in French and English is mandatory;
▪ Helpful, respectful and diplomatic with good communication skills;
▪ Well-organized, good time management and self-dedicated;
▪ Meticulous, able to multi-task and has basic project management skills;
▪ Provide full administrative assistance to Sales and General manager;
▪ Full management of the sales and customer-service administration
RESPONSIBILITIES
Not limited to:
▪ Responsible for the daily follow up of customer needs and communications including inquiries and order processing, export documents and billing;
▪ Work closely with other relevant functional departments to assure customer satisfaction and on-time deliveries;
▪ Regularly update customers with the progress of their orders;
▪ Prepare and issue export documents in compliance with rules and regulations in practice;
▪ Monthly reports to management such as customers' sales reports and credit balance sheets;
▪ Maintain and well organize customer data regularly;
▪ Pro-actively solve issues that may arise;
▪ Collect all necessary information from other departments to assure the process according to customers’ requirement yet within the company's allowances and rules;
▪ Perform periodic reports on sales statistics, accounts receivables, customers' ordering behavior…etc.
▪ Work closely with other departments to constantly improve the company's image and customer satisfaction.
QUALIFICATIONS AND REQUIRED EXPERIENCE
▪ Experience in an international trading environment is a big plus;
▪ Proficiency in French and English is mandatory;
▪ Helpful, respectful and diplomatic with good communication skills;
▪ Well-organized, good time management and self-dedicated;
▪ Meticulous, able to multi-task and has basic project management skills;
Published at 09-Aug-2019
Viewed: 5272 times
Viewed: 5272 times