Customer Support Executive

Full-time at Malaysia in Malaysia

Period of Employment : 12 months Contract
Basic Salary : RM3000.00 to RM3500.00
Shift Allowance : Up to RM350.00 or RM70.00 / day
Transport Allowance : Up to RM250.00
Attendance Allowance : Up to RM150.00

Benefits :

• Medical Coverage – Employee and Dependent (Family)
• Insurance Coverage – Employee and Dependent (Family)
• EPF – only for Local Employee
• Socso – only for Local Employee
• Optical & Dental Benefits
• Flight Tickets or Spouse & Child's Visa – Foreign Employees
• Gym Facilities
• Quarterly Performance Incentive

Working Location : G tower - Jalan Tun Razak, Kuala Lumpur
Working Days : Mondays to Sundays
5 days / week based on work schedule
Including Saturdays, Sundays and Public Holidays

Working Hours : 8hrs / day - based on work schedule
• 7am - 3pm
• 3pm - 11pm
• 11pm - 7am

Job Description

Customer Support Executive is responsible for all types of communications with existing clients in their region:

• answering clients about all technical support questions;
• processing requests;
• supporting Company good image;

Job Responsibilities

• To ensure operating systems are functioning properly and report to Senior of shift if it fails;
• To process client's request via phone call, live chat, service desk, email;
• To escalate issue to appropriate specialist when needed via Wox;
• To update clients on their request status accordingly;
• To constantly verify documents submitted by client within specific region on hourly basis (exclude CY);
• To attend all seminar scheduled by the company for the employee;
• To complete Daily Performance Report on time;
• To achieve KPI target set by team leader;
• To perform other ad hoc tasks assigned by manager.

Required Knowledge

• Languages: Mandarin, English – fluent Spoken & Written
• Diploma of Higher education;
• Minimum 2 years of working experience in customer service;
• Skilled PC user;
• Basic mathematical skills.


Interested applicants, please submit your resume to fatin.aziz@capitagrp.com


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Published at 26-Sep-2017
Viewed: 266 times