Chinese Speaking Customer Support (Forex)

Full-time at LavoroJobs in Limassol, Cyprus

Job role and responsibilities:

· Assisting clients in a friendly, helpful manner via QQ, Live Chat, telephone and email.

· Educating clients in the company’s platforms, trading products, account

opening/deposit/withdrawal procedures.

· Analysing and investigating trades.

· Maintaining the company’s high standard of client communication.

· Working as part of a team to ensure department KPI’s are met, particularly with regards to

response times and client satisfaction levels.

· Handling complaints professionally and courteously.

· Reporting all client feedback to management

· Communicating effectively between global offices

Candidate requirement’s:

· Fluent in verbal and written Chinese and English, to business standard.

· Enthusiastic and ‘can do’ approach to customer service.

· Ability to remain calm and focused in a fast-paced environment.

· Previous experience in a similar role considered an advantage.

· A broad understanding of financial markets and trading, preferably with foreign exchange. Mandatory:

· Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.

· Able to work a rotating shift pattern covering 08:00 – 16:00 and 16:00 – 00:00, including weekends.

· A high level of professionalism and personal integrity.


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Published at 16-Jan-2018
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