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Professional Services Engineer

Full-time at WICOS(agency) (Anywhere)

Professional Services Engineer

The Professional Services Engineer will provide onsite installation, deployment, and configuration relating to our Networks equipment. The services engineer will function as our Networks products Subject Matter Expert (SME) and will interact directly with the customer's personnel and or project teams. The services engineer will serve as the technical expert on executive-level project teams with the customer providing technical direction, interpretation, and alternatives. The services engineer contributes to the development of new principles and concepts, works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. This is a highly technical, hands-on role and the services engineer will be required to develop and maintain an expertise on the our Network products and solutions deployed within the customer's network. This position will be located at our office.

1. Travel (50-60%) to customer site installing and deploying our Network solutions as outlined by the statement of work
2. Analyze logs and events from the solution and provide threat analysis reports
3. Build custom security policies and application signatures
4. Interact with the our Networks TAC to troubleshoot and diagnose support cases
5. Mitigate web-based threats in a timely manner
6. Maintain the Networks solution and provide guidance on code upgrades, etc.
7. Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope
8. Ability to document and template necessary documentation packages for customers as defined
9. Ability to work on a team or lead a team depending upon the specified project
10. Ability to provide complex solutions in customer environments and execute/document said solutions by self or as a team leader
11. Other tasks and duties as needed to support the customer and/or business


1. BS in Computer Science, MIS, business, or equivalent education / training / experience
2. Excellent written and verbal communication skills.
3. Minimum 7 years’ experience with IDS/IPS solutions and technologies
4. Minimum 5 years’ experience managing security solutions in large environments
5. Extensive knowledge of different security threats
6. Strong understanding of Internet protocols and applications
7. Detailed technical experience in the installation, configuration and operation of high end firewall appliances, ideally Networks products
8. Ability to effectively juggle and manage many different tasks simultaneously

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Published at 20-Mar-2017
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