This job ad has been posted over 90 days ago...

Customer Service Manager

Full-time at WeTeach in Shanghai

Job Responsibilities:

1.Communicate with foreign teachers online; Respond to their questions and feedback in a timely fashion; and, Ensure their job satisfaction;
2.Communicate with Chinese parents online; Respond to their questions and feedback in a timely fashion; and, Ensure their satisfaction with the product;
3.Manage teachers’ class attendance and performance, and provide feedback to parent to ensure the quality of teaching;
4.Coordinate and solve the problems before and after the class. Collect the demand from users and assist with product optimization.

Job Requirements:
1.An advanced command of written English;
2.Experience with online customer service preferred;
3.Hard working; Quick to learn; Strong sense of responsibility; Good communicator; Interested in online children’s education preferred.
4.Familiar with the use of Excel and WeChat.

WeTeach Introduction:

WeTeach is a platform that connects experienced teachers with Chinese primary school students to learn online. Part of our proceeds go to charities supporting education projects in rural China.

Why are we building WeTeach:
- We want to inspire our students to be the best people they can be through quality, fun, and caring online education.
- We want to create fulfilling, flexible, and financially rewarding opportunities for teachers to teach from the comfort of their own home.
- We want education to be personal, not transactional, where teachers, students, and parents forge lifelong friendships.
- We want to bring people from all over the world together into a community where they can learn about each other's language, culture and history.


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Published at 30-Aug-2016
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