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Assistant Customer Service & Payments Manager - Online B2C / B2B

Full-time at Chinavasion Wholesales Ltd in Shenzhen

Chinavasion Wholesale Ltd is seeking a manager who is experienced in the world of online customer support to join the team in our office in Xili, Nanshan District, Shenzhen.

We are interested in candidates with 10+ years working experience in customer service /customer support, and with strong skills and knowledge relating to internet communications,such as answering customer enquiries in ticket systems, live chat, VOIP and call centers,ecommerce CRMs, ecommerce complaint and feedback handling etc etc Your most recent job experience must be at a management level with proven personnel management responsibilities.

This job is focused on managing a small specialized local+remote-worker team called the Billing Department, separate from our main Customer Support. Billing for Chinavasion means everything related to collecting payment from customers for orders, and providing an industry-leading level of customer-friendly support, information, and exception handling around online order transactions, invoicing, payments, refunds, credits, and disputes.

Highly important in this job are the abilities to understand and continue developing our antifraud order approval models, and the project/personnel management expertise to implement new payment options in our ecommerce business model.

Experience working with Paypal, online merchant accounts, any form of ecommerce operation, or formal financial risk management of retail credit card payments, would all be advantages.

This is a full time office job with competitive salary for a person of any nationality. Good English is a must; we prefer someone who is Chinese or fluent in Chinese (Mandarin).

Salary depends on applicable experience. Let us know your target salary level in your application. We are willing to consider less experienced applicants as well as more senior professionals.
If you think you may be great for this job but do not exactly match the criteria in this ad, please feel free to apply and explain your strengths.

To apply, send us ( your resume with a covering note explaining why you are interested in this role. Interviews will be held in our Shenzhen office as soon as possible at a mutually convenient time.

We are looking forward to meeting talented people like you!!

Please also check out the other job opportunities we are offering in Shenzhen - see ouradvertiser profile on this site.
Chinavasion is the premier online wholesaler for consumer electronics, with a strong focuson quality and professional working systems. Visit our website at tosee our products and learn more about the company.

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Published at 16-Oct-2012
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